Flower Delivery Queen's Park – Terms & Conditions Explained

Queen's Park Florist – Online Flower Delivery T&Cs

Introduction

Welcome to Queen's Park Florist. These Terms and Conditions set out the basis on which you may place orders through our website for the delivery of flowers and related products in Queen's Park and the surrounding areas. Please read these terms carefully before placing any order, as they outline your rights and obligations as well as those of Queen's Park Florist with respect to online flower delivery services.

Definitions

For the purposes of these Terms and Conditions:

"We", "us", "our" refers to Queen's Park Florist.
"You", "your" refers to the customer placing an order through our website.
"Product(s)" refers to any flowers, plants, arrangements, bouquets, or related items available for purchase on the Queen's Park Florist website.
"Website" refers to the Queen's Park Florist online platform used for browsing, selecting, and ordering flowers for delivery in Queen's Park and neighbouring areas.

Orders

Queen's Park Florist offers a convenient online process for ordering flower arrangements and delivery.

By placing an order with us, you are making an offer to purchase specified Products for delivery to an address within Queen’s Park or the surrounding areas. All orders placed are subject to acceptance by us, which we will confirm via an order confirmation. This confirmation acknowledges receipt of your order, but does not confirm our acceptance, which will occur when we dispatch the Products to you or to your chosen recipient.

We reserve the right to refuse any order prior to acceptance. Such refusals may be for reasons including, but not limited to, unavailability of Products, pricing errors, inability to authorise payment, issues with delivery information, or concerns regarding potential fraud.

By placing an order you warrant that you are at least 18 years old, legally capable of entering into binding contracts, and resident in or placing an order for delivery to Queen’s Park or the surrounding area.

Order Process

The online ordering process is designed to be straightforward:

Browse our selection of flowers and arrangements online.
Select your desired Product(s) and add them to your basket.
Proceed to checkout and provide the required delivery and payment information.
Review and confirm your order. You will be given the chance to amend any errors before final submission.
After submission, you will receive an order acknowledgment via the website and/or email. This acknowledgment is not final acceptance of your order.
We will process payment and send a final order confirmation upon dispatch of your Product(s).

Please ensure that you provide accurate recipient and delivery information, as we cannot be responsible for delays or failures in delivery resulting from incomplete or incorrect details.

Product Availability and Substitution

All Products are subject to availability. Due to the seasonal and perishable nature of flowers, we reserve the right to substitute certain flowers or packaging if necessary. In such cases, substituted items will be of equal or greater value and similar style wherever possible, in order to maintain the presentation and value of your arrangement.

If we have to make a significant substitution or if an item is unobtainable, we will attempt to contact you to discuss alternatives. If we are unable to reach you, we will proceed with a suitable replacement to fulfil your order in a timely manner.

Prices and Payment

All prices on the Queen’s Park Florist website are stated in Pounds Sterling (£) and are inclusive of VAT, where applicable. Additional charges for delivery and other services may apply and will be clearly presented at checkout prior to finalising your order.

We accept various forms of online payment. The total cost of your order, including any applicable delivery charges, will be displayed before you complete your purchase. Payment must be made in full at the time of ordering. Orders will not be processed until payment has been received and authorised.

By providing your payment details, you warrant that you are authorised to use the payment method in question. We use secure payment processing; however, we are not responsible for any losses incurred as a result of unauthorised access to your information outside our control.

Delivery

We offer delivery within Queen’s Park and the surrounding local areas. During the order process, you must provide clear and accurate delivery information. We will make every reasonable effort to deliver your flowers at the requested date and within specified timeframes, but delivery times and dates may be subject to factors beyond our control (such as traffic or weather conditions).

If no one is available at the delivery address, we may leave the flowers in a safe place or with a neighbour, wherever appropriate. We will attempt to notify the recipient of the chosen location. We cannot take responsibility for Products once delivered as instructed, or for incorrect delivery information provided by the customer.

Cancellations and Amendments

You may cancel or amend your order by contacting us before it has been prepared or dispatched for delivery. If you wish to cancel after the order has been processed or dispatched, please note that due to the perishable nature of flowers, cancellation or refunds may not always be possible.

Where cancellation is permitted, we will confirm via email or telephone. If payment has already been taken, we will process your refund as soon as possible, using the same payment method used for the transaction.

In the unlikely event that we need to cancel your order (for example, due to Product unavailability), we will notify you as soon as possible and offer a full refund or replacement.

Returns and Refunds

Should your flowers arrive damaged or not match your order, please notify us promptly on the same day of delivery or as soon as reasonably possible. We will request photographic evidence where appropriate and review your claim on a case by case basis. If the complaint is upheld, you may choose a replacement or full refund.

Given the perishable nature of flowers, we do not accept returns simply for a change of mind. Please see our detailed cancellation policy above.

Our Liability

Our goal is to provide high quality fresh flowers and a reliable delivery service across Queen's Park and nearby locations. However, our liability for any claim under these Terms and Conditions will be limited as follows:

We shall not be liable for any loss or damage you may suffer as a result of late delivery or missed delivery due to inaccurate or incomplete information supplied by you.
We accept no liability for items lost or damaged after delivery in accordance with your instructions.
While we endeavour to provide products matching those displayed, slight variations may occur due to seasonal availability and craftsmanship. Substitutions, where necessary, are not grounds for liability provided the overall value and presentation are maintained.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by UK law.

Events Beyond Our Control

We are not responsible for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, war, acts of terrorism, industrial disputes, government orders, or failure of telecommunications networks. Where such events prevent us from fulfilling your order, we will notify you as soon as practicable and seek to resolve the situation fairly.

Your Personal Information

We are committed to safeguarding your privacy and only use your personal information in accordance with our Privacy Policy. By placing an order, you agree to our collection and use of your data for the purpose of processing your order and delivering our services.

Intellectual Property

All designs, content and images published on the Queen's Park Florist website remain the intellectual property of Queen's Park Florist or our suppliers. You are not permitted to reproduce, copy, or use these materials for any commercial purpose without express written permission.

Customer Service and Complaints

We strive to provide excellent customer service for online flower delivery Queen’s Park and the adjoining areas. If you have any concern or complaint, please contact us with details. We take all queries seriously and aim to resolve issues swiftly and fairly in accordance with these terms.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. If a dispute arises out of or relates to these terms, both parties agree to attempt to resolve the matter amicably. Failing this, the courts of England and Wales shall have exclusive jurisdiction over any unresolved disputes.

Changes to these Terms

We reserve the right to update or modify these Terms and Conditions from time to time. Any changes will be posted on our website. It is your responsibility to review the Terms and Conditions prior to placing an order. Continued use of our services after changes have been made constitutes your acceptance of those changes.

Applicability to Queen’s Park and Surrounding Areas

These Terms and Conditions apply to all customers using our online flower delivery service in Queen's Park and the surrounding areas. By placing an order with us, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.