Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Queen's Park

At Queen's Park Florist, we take immense pride in sourcing and delivering only the freshest blooms for our customers in Queen's Park and surrounding areas. As your trusted local florist, it is our promise to ensure that every bouquet and arrangement meets the highest standards of quality and freshness. We understand the joy that flowers bring and are committed to making sure your experience with us is delightful, reliable, and worry-free.

Damaged-On-Arrival Policy

While we make every effort to carefully pack each order, in rare cases flowers may arrive damaged due to unforeseen circumstances during transit. If your order reaches you in an unsatisfactory condition, please contact us within 24 hours of receipt. To assist us in resolving the issue, kindly provide a clear description of the damage and, if possible, photographic evidence of the product as you received it. This helps us improve our service and ensures a swift resolution for you.

Freshness Window

We guarantee that our flowers will arrive fresh and vibrant, and we expect them to last a minimum of five days from the date of delivery, provided they are cared for according to our guidelines. If your flowers do not hold up during this period (excluding naturally short-lived blooms or specific care-sensitive varieties), please let us know as soon as possible so we can assist you.

Refund and Replacement Options

Your satisfaction is at the heart of Queen's Park Florist, and we offer flexible solutions if there is a problem with your order. Depending on the nature of the issue, you may choose between a full refund, a partial refund, or a free replacement of your floral arrangement. Once a claim is verified (including receipt of supporting details or photographs where applicable), we will process your refund to your original payment method, or arrange a replacement at the earliest suitable opportunity. Please allow a few working days for processing refunds after confirmation.

How to Raise a Complaint

We genuinely care about your experience and welcome any feedback, whether positive or constructive. If you encounter any issues with your flowers, delivery, or our service overall, please reach out to us with details of your complaint. Our team will acknowledge receipt of your communication promptly and aim to resolve all concerns within three working days wherever possible.

Every complaint is handled with courtesy, respect, and a sincere desire to make things right. We review all feedback regularly to improve our offerings for the Queen's Park community we’re proud to serve.

Why Choose Queen's Park Florist?

As a proud local business, Queen's Park Florist has become a trusted floral partner for households and businesses throughout Queen's Park and the surrounding neighbourhoods. Our commitment to quality, customer care, and transparent policies means you can order with complete confidence. We’re here to brighten your day, every day—guaranteed.